Return and Refund Policy

Last Updated: October 22, 2026

Welcome to Lightcraft (https://cert.lightcraftedu.com). This Return and Refund Policy explains the terms applicable to purchases made through our website.

LightcraftEdu provides educational products in digital format, including online courses and digital study materials. All purchases are made online, and products are delivered electronically through our website, customer accounts, email, or other designated digital delivery methods.

Please read this policy carefully before completing your purchase.

1. Digital Products and No Physical Returns

All products offered by LightcraftEdu are delivered digitally. We do not sell or ship physical products under these offerings.

Accordingly, physical returns, exchanges, and replacements are not applicable. Once a digital product has been delivered or access to an online course has been provided, the purchase is generally considered final, subject to the exceptions outlined below and applicable law.

2. Refund Policy

Due to the digital nature of our products and the ability to access or download educational content immediately after purchase, we generally do not offer refunds for completed purchases once course access or digital study materials have been provided.

This policy applies to:

• Online courses and educational programs.
• Downloadable study materials, notes, e-books, and educational documents.
• Digital learning resources and other educational content offered through our website.

Refund requests based solely on a change of mind, failure to use a purchased product, or a decision not to continue a course will generally not be accepted.

Nothing in this policy excludes any refund or cancellation right that cannot legally be excluded under applicable law.

3. Exceptions to the No-Refund Policy

We understand that certain payment or technical issues may require a refund or other resolution. We will review requests involving the following circumstances:

Duplicate payments: If you have been charged more than once for the same order, the duplicate payment will be reviewed for a refund.

Payment successful but product not delivered: If your payment has been completed but you have not received access to the purchased course or study materials, we will investigate and, where appropriate, provide access or issue a refund.

Technical issues preventing access: If a verified technical issue on our side prevents you from accessing your purchased product and we cannot resolve it within a reasonable period, your refund request may be considered.

Incorrect transaction amount: If you were charged incorrectly due to an error attributable to us, we will investigate and take appropriate corrective action, including a refund where applicable.

Other legally required refunds: Any refund required under applicable law will be processed in accordance with the relevant legal requirements.

4. Course Access and Digital Delivery

Access to purchased products may be provided through a customer account, course dashboard, download link, email, or another delivery method specified at checkout.

Customers are responsible for providing accurate contact information and ensuring they have a compatible device, supported software, and a working internet connection.

If you experience difficulty accessing your purchase, please contact our support team. We will make reasonable efforts to resolve legitimate access and delivery issues.

A temporary technical issue does not automatically entitle a customer to a refund if the issue can be resolved within a reasonable period.

5. Refunds for Partially Completed Courses

Once access to an online course has been granted, refunds will generally not be provided because a customer has completed only part of the course, has chosen not to continue, or no longer wishes to use the purchased content.

Course access periods, features, and inclusions may vary by product. Customers should review the relevant product description before making a purchase.

Any refund entitlement arising under applicable law or an expressly advertised refund guarantee will remain unaffected.

6. How to Request a Refund

If you believe your purchase qualifies for a refund under this policy, contact our customer support team using the contact details published on LightcraftEdu.com.

Please include the following information:

• Your full name.
• The email address used for the purchase.
• Your order ID or payment transaction reference.
• The product or course purchased.
• The date and amount of payment.
• A description of the issue and any relevant supporting evidence.

Please submit your request as soon as reasonably possible after identifying the issue so that we can investigate it efficiently.

7. Refund Review and Processing Time

All refund requests will be reviewed based on the transaction details, delivery status, nature of the issue, and applicable policy terms.

If a refund is approved, it will generally be issued to the original payment method wherever possible.

Approved refunds will generally be initiated within 7–10 business days of approval. The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, or payment service provider.

Where applicable law requires a different timeframe, the legally required timeframe will apply.

8. Failed, Pending, or Unconfirmed Payments

If a payment fails, remains pending, or is debited from your account without a confirmed order, please contact us with the relevant transaction details.

We will investigate the transaction and, where appropriate, arrange product access or a refund. If the amount is awaiting reversal by your bank or payment provider, the time required for the reversal may depend on that institution.

Please avoid making repeated payments for the same order until you have checked the transaction status.

9. Order Cancellation

Since digital products may be delivered and made accessible immediately after successful payment, cancellation may not be possible once delivery or access has occurred.

If you have made a purchase by mistake, contact our support team promptly. We will review the circumstances and determine whether cancellation is possible.

This section does not limit any cancellation rights available under applicable law.

10. Payment Disputes

If you experience a problem with a purchase, we encourage you to contact us first so that we can investigate and attempt to resolve the issue.

However, nothing in this policy restricts your right to dispute an unauthorized transaction or exercise any rights available through your bank, card issuer, payment provider, or applicable law.

11. Changes to This Policy

LightcraftEdu reserves the right to update this Return and Refund Policy when necessary. Changes will be published on this page along with the revised date.

Any changes will be subject to applicable law and will not remove rights that customers are legally entitled to retain.

12. Contact Information

For questions about this policy, order delivery, course access, or refund requests, please contact us through the customer support details published on our website.

Website: https://cert.lightcraftedu.com

Customer Support: Please refer to the contact information available on our website.

We appreciate your trust in LightcraftEdu and are committed to providing a reliable digital learning experience.